Privacy policy

Last updated: December 28, 2025

Privacy Policy

This Privacy Policy explains how Biographie Atelier Ltd collects, uses, stores, and protects your personal data when you use our website or purchase from us.

We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with UK data protection law.

1. Who We Are

This website is operated by Biographie Atelier Ltd, a company registered in England and Wales under company number 16931971.

Registered office:
11 Waldron Street, Bishop Auckland, DL14 7DS, United Kingdom

Contact email: jenny@biographie.com

For the purposes of UK data protection law, Biographie Atelier Ltd is the data controller.

1. Personal Data We Collect

We may collect and process the following personal data:

Identity data, including your name and title
Contact data, including billing address, delivery address, email address, and telephone number
Transaction data, including details of products purchased and payment confirmations
Technical data, including IP address, browser type, device information, and usage data
Account data, where you create an account with us
Marketing preferences, where you opt in or out of communications
Customer reviews or content you submit voluntarily

We do not intentionally collect data relating to children.

1. How We Collect Your Data

We collect personal data when you:

Place an order on our website
Create an account
Contact us by email
Subscribe to marketing communications
Submit reviews or other content
Browse our website (via cookies and similar technologies)

1. How We Use Your Personal Data

We use your personal data to:

Process and fulfil orders
Manage payments, refunds, and returns
Deliver products to you
Communicate with you about your order or account
Improve our website, products, and services
Send marketing communications where you have consented
Comply with legal and regulatory obligations
Prevent fraud and maintain website security

1. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases to process personal data:

Performance of a contract where processing is necessary to fulfil your order
Legal obligation where we must comply with UK law
Legitimate interests in operating and improving our business, provided those interests are not overridden by your rights
Consent, where you have actively opted in (for example, marketing emails)

1. Marketing Communications

You will only receive marketing communications from us if you have opted in or where permitted by law.

You may withdraw consent at any time by using the unsubscribe link in our emails or by contacting us directly.

1. Sharing Your Personal Data

We may share your personal data with trusted third parties only where necessary, including:

Payment service providers
Delivery and logistics providers
Website hosting and e-commerce platform providers
Professional advisers where legally required

All third parties are required to respect the security of your personal data and to process it lawfully.

We do not sell your personal data.

1. International Transfers

Your personal data is processed primarily within the United Kingdom.

Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

1. Data Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Access to personal data is limited to those who have a legitimate business need to know.

1. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax requirements.

Order and transaction records are typically retained for a minimum of six years.

1. Your Legal Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data in certain circumstances
Object to or restrict processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

You may exercise your rights by contacting us at jenny@biographie.com.

1. Cookies

Our website uses cookies and similar technologies to improve functionality and user experience.

Please refer to our Cookies Policy for full details.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.

The most current version will always be available on our website.

1. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

jenny@biographie.com