Customer Service

How can I contact you?

Click here to contact us. We are able to reply to most inquiries within an hour during business hours, and within 12 hours at all other times.

Is the piece of jewelry I want to purchase in stock?

Yes. Every piece of jewelry displayed on our website is available for purchase.

How quickly will I receive my order?

Most orders are shipped within 24 hours.

US orders have a delivery timeframe of 5-7 days on average; if you require your order sooner please contact us.

International orders sent via our standard shipping have an average delivery timeframe of 10-14 days; if you require your order sooner please contact us.

Denver, CO orders may be available for same day delivery by special request.

What are your delivery charges?

US Standard Delivery: FREE SHIPPING

International Standard Delivery: FREE SHIPPING

Which payment methods do you accept?

We currently accept Paypal, Visa, Mastercard and American Express.

Please note that your receipt will show the transaction as "Sirens and Angels LLC", the parent company of Biographie.

Returns Policy
You may return most new, unopened items within 7 days of delivery for a refund.

For hygiene reasons we are unable to accept returns of earrings except in cases of faulty or incorrect items.

Please note that we do not accept returns of items made to order, altered or resized, discounted or sale items.

You should expect to receive your refund within four weeks of return, however, in many cases you will receive a refund more quickly. This time period excludes the transit time for us to receive your return from the shipper.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.